Before you leave...
Take 20% off your first order
Enter the code below at checkout to get 20% off your first order
Domestic Shipping Criteria
Will I pay any fees at the time of delivery?
In accordance with the Vav Wear price policy, you will not pay an extra payment during the delivery of your order, since the shipping fee will not be reflected in all your orders.
How much is the Shipping Fee? Do you have Free Shipping option?
In order to provide the best service to our members, we do not charge shipping fees for domestic shipments. Regardless of the amount, size and distance of the product you purchased, you will not pay any shipping fees.
To whom will my order be delivered if I am not at the delivery address?
If you are not present at the specified address on the day your order will be delivered, your delivery will be made to a relative at the address. In cases where you cannot be reached in any way, the cargo officer will leave a notice at your address. You can receive your order from the relevant branch within 3 days with this news sheet. At the same time, we recommend that you contact the branch where your cargo is located, as the delivery procedures of cargo companies may vary. If you exceed the delivery time, your product will be sent back to our warehouse address by the cargo company.
When will the product I order be shipped, and how long does it take to receive it?
As the Vav Wear family, we work with Yurtiçi Kargo to offer you the best cargo service. Your orders from our online store will be delivered to you as quickly as possible with the assurance of Yurtiçi Kargo. In order to deliver the products you have ordered to you as soon as possible, we keep all of the products we sell through our internet store in the warehouse of vavwear.com and deliver your order to the cargo company within 1-3 working days.
The product(s) in my order came wrong, what should I do?
If the product you ordered and the product sent to you are not the same, you can call our customer service number 0553 875 99 20 for any problems you experience with your product. After meeting with our customer service representative, you can send your product back to our address without paying any shipping fee with the courier code given to you. In order for your request to be processed, we ask that you do not exceed your 14-day legal return period.
Should I receive damaged and suspicious packages?
When you receive your order, if you detect any deterioration or suspicious situation in the shipment package, please do not take delivery of the cargo. Ask the cargo officer to keep a report and contact our customer service representative as soon as possible. If you sign and accept a package that you think is problematic, the possibility of detecting damage or loss during transportation is eliminated. In this case, the cargo company cannot be held responsible for any damage that may occur during the transportation of your cargo. The cargo delivery receipt is the document that shows that your order has arrived undamaged and completely, and that this has been approved by you. If you have the slightest doubt about your cargo, please ask the officer to keep a report.